The rules of our agreement

1. Who we are and what these terms cover

RankGrove is a subscription service provided by Delion S.r.l.s., registered office at Via Fausto Coppi 72, 00142 Rome, Italy, tax code and VAT number IT14456891002 (hereafter “RankGrove”, “we”). These terms govern the use of the platform available at rankgrove.app and my.rankgrove.app and form, together with the order and the privacy notice, the entire agreement between us and the customer (hereafter “you”, “the customer”).

You accept them when you sign up, by ticking a dedicated box: from that moment they bind both of us.

2. Who the service is for

RankGrove is reserved for businesses, professionals and organisations holding a VAT number and acting in the course of their business. The service is not intended for consumers, and signing up requires a valid VAT number.

By signing up you declare that you act as a business or professional and that you have the authority to bind the entity named in the billing details.

3. Account, access and collaborators

The account belongs to the customer and gathers all active projects. You can create access for your collaborators and assign them the projects they follow: you remain responsible for what they do with that access and for keeping credentials confidential.

Please tell us without delay about any unauthorised use you become aware of, by writing to info@delion.it.

4. What RankGrove does

RankGrove builds and maintains a site’s editorial plan, produces articles and images with artificial-intelligence systems, applies the SEO data and — if you switch it on — publishes them automatically to your WordPress on the date set in the calendar. Automatic publishing is a feature you switch on and off yourself at any time: you can keep articles as drafts and publish them after reading.

Content is generated with models from third-party providers. The model in use may change over time for reasons of availability, performance or cost, the quality standard of the service remaining the same.

5. What we do not promise

RankGrove applies method and good optimisation practice, and that is what we can guarantee. No guarantee is given on ranking results: we do not guarantee positions in search engines, traffic volumes, domain authority, citations by artificial-intelligence systems, conversions or revenue. Those results depend on factors outside our control, including search-engine algorithms and policies, which can change at any time, competition in your sector and the state of your site.

We do not guarantee that published content will be indexed: that depends on the search engines’ decisions.

6. The free trial

The free trial lasts 15 days from sign-up and gives access to the full service on one project. At sign-up we register a payment method with a zero-amount check: nothing is charged during the trial.

We email you twice before it ends, stating the amount and date of the first charge. If you cancel by the fifteenth day, nothing is charged. When the trial ends without cancellation, the subscription you chose starts.

7. Prices, term and renewal

Prices are those published at rankgrove.app/en/pricing.html, net of VAT (applied according to your country, as explained on the pricing page), per project. From the second active project the fee of each project is reduced by €15 a month; from the fifth active project the reduction is €30 a month. The reduction is calculated on each billing cycle from the projects active at that time.

You can choose a monthly plan (one-month term), a six-month plan (six-month term, paid upfront in one instalment) or an annual plan (twelve-month term, paid upfront in one instalment). Each plan renews automatically at the end of its term for a period of the same length, at the list price then in force, unless cancelled under article 8. We announce any price change at least 30 days before renewal.

The electronic invoice is issued through the Italian SDI exchange system where applicable. If a payment fails we notify you and you have 5 days to settle; after that the service may be suspended under article 13.

8. Cancellation and no refunds

You can cancel at any time from your account, with no explanation and no extra cost. Cancellation takes effect at the end of the period already paid: until that day the service stays active and you can use it in full.

The six-month and annual plans are commitments for the whole period chosen. If you close or cancel before the end, the fees already paid are not refundable, not even in proportion to the unused period, and that is why they cost less than the monthly plan: the monthly plan is the one that lets you stop every month. No refund is due either for partial use of the service, for articles not produced by the customer’s choice, or for closing the account at the customer’s request.

Your legal rights in case of a breach attributable to us remain unaffected.

9. Who owns the content

The texts and images produced for your project are yours: as between you and us, every right in the content produced belongs to the customer from the moment it is generated. You can use, edit and publish it without limits, also after the subscription ends.

We keep a limited licence on the content for the sole purpose of providing the service (producing, storing and publishing it on your site, and showing it to you). The software, the prompt templates, the interface and every other element of the platform remain our property.

Please note that, under the prevailing view, content generated without a significant human creative contribution may not be protected by copyright.

Suggestions and reports you send us about the service may be used freely to improve it, with no duty of confidentiality or compensation: thank you, and the content they refer to stays yours.

10. Editorial responsibility and the AI Act

The customer is the publisher of its own site. Responsibility for what is published therefore lies solely with the customer, who has the power and the duty to read, correct, approve or reject every piece of content before publication, also when automatic publishing is switched on. RankGrove provides the tools to do so — drafts, calendar, rewrite, editing and version archive — and records approvals.

Content is generated with artificial-intelligence systems: it may contain inaccuracies, outdated information or statements to be checked. The customer undertakes to check accuracy, lawfulness, truthfulness and suitability for its sector before publication.

As for Regulation (EU) 2024/1689 (AI Act): as a provider we apply the machine-readable marking of content required by article 50 and make a transparency note available that can be switched on in articles. The obligations the law places on whoever publishes and owns the site remain with the customer, including every assessment about informing its readers and about human editorial control.

The customer holds us harmless from third-party claims arising from content it has published, except where the claim results from our wilful misconduct or gross negligence.

11. Similar content for different customers

Content is generated from your project’s context, but the technology is the same for every customer: identical or similar content may be generated for different customers, in particular on general topics within the same sector. The content produced is not by its nature unique or exclusive.

12. Acceptable use

By using RankGrove you undertake to comply with the law and to avoid:

• unlawful, defamatory, discriminatory or misleading content, or content infringing others’ rights, including trademarks and copyright;
• publishing, without review by a licensed professional, content that gives medical, health, pharmaceutical, financial, insurance, legal or tax advice;
• electoral or political propaganda, and content posing as a different person or organisation;
• uses prohibited or classed as high-risk under the AI Act, and any automated decision with legal effects on a person without human intervention;
• reselling, sub-licensing or making the platform as such available to third parties, beyond use for the projects in your account;
• attempting to extract the software, prompts or models, circumventing technical limits, accessing with automated tools outside the documented interfaces, or using the service to build a competing product;
• sending unsolicited communications and any spam practice.

13. Suspension and closure

We may suspend the service, with notice and a period to remedy, in case of: non-payment more than 5 days after notice; breach of article 12; an order from an authority; a concrete risk to the security of the platform or of third parties. In cases of serious and manifest breach the suspension may be immediate, with reasons given at the same time.

You can pause a project yourself from your account: while paused, production stops and the calendar resumes where it left off when reactivated.

When the account is closed, access to the platform ends and data remains available for export for 30 days, after which it is deleted. Articles already published on your site remain yours and on your site.

14. Personal data

The processing of personal data is described in the privacy notice. For personal data you process through the platform we act as processor, and the related data processing agreement forms an integral part of these terms. Data is hosted in the European Union.

The content of your projects is not used to train artificial-intelligence models.

15. Service availability

We work to keep the service continuously available and may carry out maintenance, giving notice when it is scheduled. The service also depends on third-party providers (AI model providers, infrastructure, the customer’s WordPress and its plugins): interruptions or changes in those services may affect availability.

The service is provided “as is”, to the state of the art and with professional diligence.

Neither party is liable for delays or interruptions caused by events beyond its reasonable control (force majeure): widespread network or power failures, orders of authorities, disasters, large-scale cyber-attacks, prolonged unavailability of model providers. The service resumes as soon as the impediment ceases.

16. Limitation of liability

As the service is aimed at businesses and professionals, our total liability towards the customer, on any ground, is limited to the fees paid by the customer in the twelve months preceding the event giving rise to the claim.

Excluded from any cap — and therefore fully recoverable — are damages arising from wilful misconduct or gross negligence, personal injury, and every other case where the law forbids limitation.

We are not liable for missed ranking results (article 5), for the consequences of content published by the customer (article 10) or for malfunctions caused by third-party services or by the customer’s site.

17. Changes to these terms

We may update these terms for technical or regulatory reasons or as the service evolves. Material changes are notified to you by email at least 30 days in advance and apply from the next renewal. If you do not accept them, you can cancel before they take effect under article 8.

Every version states its number and effective date; previous versions are available on request.

18. Governing law and jurisdiction

These terms are governed by Italian law. The Court of Rome has exclusive jurisdiction over any dispute.

Before going to court we both undertake to seek a solution in good faith: write to info@delion.it and we reply within 14 days.

These terms are written in Italian. This English version is a courtesy translation: in case of discrepancy the Italian text prevails.